Your privacy matters to us. This policy explains what personal data PfeitToys collects, how we use it, and the rights you have over it.
Who we are: PfeitToys is operated by Polaris Frontier eCommerce Group Limited (“we”, “us”). Contact: support@pfeit.com.
What we collect
- Order information — name, email, shipping/billing address, phone number, and details of products purchased.
- Payment information — processed securely by our payment providers; we never store full card details.
- Account information — if you create an account, your login email and order history.
- Usage data — cookies and analytics that help us improve the shop (device, pages visited, referral source).
How we use your data
- To process and deliver your orders and send order updates.
- To respond to your enquiries and provide customer support.
- To send our newsletter — only if you subscribe, and you can unsubscribe at any time.
- To improve our website, products, and service.
- To meet our legal obligations (e.g. tax and accounting).
Sharing your data
We only share data with service providers who need it to serve you: payment processors, delivery carriers, and our website hosting provider. We never sell your personal data.
Your rights
Under UK GDPR and EU GDPR you have the right to access, correct, delete, or port your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise any of these rights, email us at the address above. You also have the right to lodge a complaint with your local data protection authority.
Cookies
We use essential cookies to make the shop work (e.g. your cart) and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.
Data retention
We keep order records for as long as required by law (typically 6 years for tax purposes) and delete or anonymise data that is no longer needed.